Our Regional Care Model · Oregon I/DD support
Empowered Services organizes support by region and county so you are not lost inside a statewide system. You have a named care team, clear county accountability, and people who stay connected to your support, caregiver, questions, and next steps.
One care model across services
The Regional Care Model is how Empowered organizes people, accountability, communication, and follow-through around authorized services. It does not change what your approved plan authorizes.
Your approved plan determines the staffing level, setting, services, and activities that may be provided. Empowered Services does not determine I/DD eligibility or authorize service hours.
County-based care
Every Oregon county is connected to an Empowered regional care team. The map helps you see how counties are grouped for regional leadership and local relationship-building.
Regional map image unavailable. Use the regional directory below to find your county and community.Regional directory
Use this directory for geographic orientation. Each county belongs to one Empowered regional care team. Major communities are shown in brackets so customers, families, caregivers, and partners can quickly recognize where a county sits.
Who owns what
Different roles carry different responsibilities. The goal is not to make you learn an org chart. It is to make responsibility visible when you need help.
Leads regional care strategy, welcomes people into the regional network, builds community partnerships, reviews care quality and customer experience, and helps when a concern needs broader support.
Owns county-level care accountability and DSP workforce outcomes. The Care Manager carries formal supervisory responsibility for the county’s DSP workforce.
Stays close to assigned customers and DSPs through frontline coordination, communication, documentation, delegated DSP oversight, and early issue resolution.
Provides the authorized day-to-day support in the person’s approved setting and follows the person’s plan, training, documentation, and communication requirements.
HR, compliance, billing, recruiting, training, and other specialists support the systems behind care. HR retains screening, records, investigations, compensation administration, and final employment actions.
Your care journey
The steps can overlap or happen in a different order depending on what is already authorized and whether a caregiver is already known.
Share your county, support situation, goals, communication preferences, and the people you want involved. Use Customer Intake for private information.
We identify the regional and county care team and make the next point of contact clear. You should know who to call, what they help with, and when something needs to move to the next level.
We coordinate with you and your Services Coordinator or Personal Agent so the authorized service, outcomes, setting, staffing, documentation, and agency responsibilities are clear.
If you already know someone you trust, Empowered Choice may be the right pathway. If you need help finding a caregiver, recruiting and the Empowered Match Method can help explore fit.
Required screening, background checks, employment steps, onboarding, training, service-specific preparation, and documentation are completed before authorized paid services begin.
Your care team stays involved through communication, DSP oversight, check-ins, required reporting, schedule or service changes, caregiver support, community connection, and practical follow-through.
Empowered Match Method
When matching is needed, we consider readiness, relationship, and real-life fit. You can meet possible caregivers, ask questions, consider the connection, and decide whether you want to move forward.
Explore. Meet. Connect. Decide.
After services begin
The Regional Care Model is designed to keep the person, caregiver, care team, and case-management partners connected when needs, schedules, goals, or people change.
Check-ins create space for the customer and caregiver to say what is working, what feels hard, and what needs attention.
The care team follows changes, open tasks, documentation, training needs, schedule questions, and other next steps.
Required service documentation, progress information, and case-management reports are provided as required.
If a regular caregiver is unavailable, the team reviews the plan, preferences, schedule, and available options. Replacement coverage is not guaranteed.
The promise behind the model
Statewide access matters. So does knowing who is responsible when you have a question, when your caregiver needs support, when something changes, or when you want to be more connected to your community.
More than a DSP. A care team that knows you and follows through.
Regional care questions
Plain answers about counties, care-team responsibility, DSP oversight, caregiver changes, matching, authorization, and follow-through.
Empowered Services is certified statewide and welcomes service inquiries from all 36 Oregon counties. Specific services, assignments, and start timing depend on authorization, workforce capacity, service fit, caregiver availability, onboarding, and the person’s approved plan.
It means statewide reach is organized through regional leadership and county-level accountability. You have a named care team, a clear contact for day-to-day questions, and a defined escalation path when something needs more support.
Your named care contact may be a Care Manager or Care Coordinator, depending on your county and assigned team. The Care Manager remains accountable for county-level care and DSP workforce outcomes, while Care Coordinators provide frontline coordination and delegated oversight around assigned care relationships.
Care Managers hold formal county-level DSP accountability and supervision. Care Coordinators may have delegated frontline oversight of assigned DSPs, including communication, check-ins, documentation, and early issue resolution. Human Resources retains employment controls such as screening, records, investigations, compensation administration, and final employment actions.
Tell your care team as soon as possible. The team reviews your approved plan, preferences, schedule, and available options and helps coordinate the next step. Backup planning is part of care coordination, but a replacement worker or uninterrupted coverage cannot be guaranteed.
In some situations, yes. Empowered Choice allows a trusted family member, friend, neighbor, or longtime supporter to be considered for employment as the person’s DSP when authorization, relationship, program, screening, training, and employment requirements are met.
Empowered can help explore possible caregiver fit. The Empowered Match Method considers Readiness, Relationship, and Real Life. The person can meet possible caregivers, ask questions, consider the connection, and decide whether they want to move forward.
No. Empowered Services does not determine I/DD eligibility or authorize service hours. Your local Community Developmental Disabilities Program (CDDP) determines I/DD eligibility. A Services Coordinator or Personal Agent provides case management and helps assess needs, develop the person’s plan, and find and use authorized services and supports. Empowered Services provides services within the approved plan and applicable authorization.
The care team uses check-ins, documentation, required reporting, care-quality review, communication with authorized partners, and follow-through on changes or open tasks. Regional teams can also help connect people with local resources, events, activities, and community relationships.
Your next step
Start Customer Intake if you are exploring services. Use the care-team finder if you are already connected or want to see the regional structure. Or call and we will help you find the right next step.
