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Empowered Services

Corporate Office

8101 SW Nyberg St. Suite: 217 Tualatin, OR, 97062

Phone Number

503-855-3581

Customer IntakeCaregiver Interest
Start Intake
DSP Interest
The Empowered Match Method™

A stronger caregiver match starts with better information — not guesswork.

A match built around you. Readiness first. You decide.

Empowered Services helps people with IDD across Oregon find and prepare caregivers for attendant care. We first learn what support you need. Then we look at skills, schedule, communication, routines, goals, and comfort. You decide whether a match moves forward.

Start Customer Intake See how matching works
Readiness First

First, we learn what care is needed.

Before we look at fit, we review your care plan and the support already in place. This helps us understand the skills and training a caregiver will need.

Care plan and schedule

What support is needed

We review approved services, goals, schedule, setting, and the tasks assigned to Empowered Services.

Health and medication

Plans, steps, and training

We review written health steps, medication support, emergency plans, and any training or delegation that may be needed.

Safety and behavior support

How to respond safely

We review existing safety plans, behavior support plans, calming steps, and emergency needs.

Communication and daily life

What helps care work well

We learn about communication, sensory needs, personal care, mobility, meals, seizures, transportation, and daily routines.

This is not a clinical evaluation.

We use the plans already in place and input from your support team. The Match Method does not diagnose, prescribe, create a professional behavior plan, decide IDD eligibility, or approve service hours.

The Seven Matching Signals

Once readiness is clear, we look at the relationship.

No one signal decides the match. We look at them together. Select a signal to learn more.

A Match Built Around You Readiness + Relationship + Real Life Explore. Meet. Connect. Decide.

We start with the care you need. Then we consider the relationship and what will work in real life. The information guides the search—but you make the decision.

Selected signal Comfort and connection

We look at whether the caregiver’s presence, pace, boundaries, and style may help you feel safe, respected, and comfortable.

Human connection

We respect your preferences and follow fair hiring and nondiscrimination rules. We never use a protected trait in place of skill, safety, or real fit.

Explore. Meet. Connect. Decide.

A relationship chosen with care — then supported as real life changes.

How Matching Works

Listen. Review. Search. Meet. Prepare.

Different team members may help at each step. Your Care Manager or Care Coordinator helps keep the process clear.

Start customer intake

We learn what matters to you, who you want involved, and how you like us to communicate.

Review care needs

We use your approved plan to understand the skills, training, schedule, and support a caregiver will need.

Find and screen caregivers

A possible caregiver may come from our recruiting, a referral, or someone you already know through Empowered Choice.

Meet, connect, and decide

When we suggest a caregiver, we help you meet and get to know them. You ask questions, consider the connection, and decide whether to move forward.

Complete onboarding and training

We confirm required screening, background checks, credentials, forms, and training are complete. We review your support plan before independent care starts.

Matching is one part of your care. See how the Regional Care Model keeps support connected →

Different Starting Points

Three ways to begin a match today.

Empowered Services is certified statewide. Every Oregon county is connected to a regional team. No matter how a caregiver is found, required screening, onboarding, readiness, and your approval still apply.

1

Empowered recruits candidates

Our team recruits and screens possible caregivers. We compare their skills, schedule, and preferences with the support you need.

I need a caregiver →
2

A referred candidate

A customer, family member, caregiver, case-management partner, or community partner may refer someone to apply.

Apply or refer →
3

Empowered Choice

You bring a family member, friend, or longtime supporter you already know and trust. That person applies to become your paid caregiver.

Explore Empowered Choice →
After the Match

Support continues after care begins.

Your Care Manager or Care Coordinator is your main contact. They help you stay connected and know what happens next.

Regular

Customer and caregiver check-ins

We check in with you and your caregiver. Each person can share what is working and what needs to change.

Scheduled

Care and progress review

We review how care is going, progress on goals, and what may need to happen next. We share written updates with your case manager as required.

As needed

Help when things change

Your main contact helps with missed shifts, new schedules, training needs, backup preferences, concerns, and rematching when needed.

Explore the Regional Care Model Find your care team

Questions about matching.

What the method does, what it looks at, and where its limits are.

Do health, medication, behavior, or safety needs affect matching?
Yes. We review the plans, protocols, and training already in place. This helps us understand the skills and preparation a caregiver needs. The Match Method does not diagnose, prescribe, create a professional behavior plan, decide IDD eligibility, or approve service hours.
Do I decide whether a caregiver match moves forward?
Yes. When Empowered proposes a caregiver, we normally coordinate an introduction or Meet & Greet. You can ask questions and decide whether to move forward. Empowered Choice follows a different path because you bring someone you already know.
Is the same caregiver or uninterrupted coverage guaranteed?
No. The method is designed to improve fit and continuity, but staffing changes and absences can still happen. We record your backup preferences and help coordinate next steps when a change is needed.
Can someone I already know become my paid caregiver?
Often, yes. A trusted family member, friend, or longtime supporter may apply through the Empowered Choice Program. The caregiver must complete required screening, background checks, credential review, onboarding, training, and employment steps before providing paid support.
Does Empowered Services decide IDD eligibility or service hours?
No. Oregon’s IDD and case-management systems decide eligibility, service authorization, and authorized hours. Empowered uses the approved plan and service information to guide intake, matching, onboarding, and care.

Ready to start?

Tell us where you live and what support you need. A real person usually replies within 1–2 business days and explains the next step.

Start Customer Intake Talk with our team