Tell us what you need. We’ll help you find the next step.
You do not need to know the right department or the right form. Choose what fits below, or call us during office hours. We will help you get to the right person or pathway.
Mon–Fri 8:00 am–5:00 pm PTEnglish & Spanish supportTypical follow-up 1–2 business days
A real personClear help, not a maze
Your next stepOne choice at a time
36 countiesReach out from anywhere in Oregon
1–2 daysTypical business-day follow-up
English & SpanishLanguage support available
Mon–Fri8:00 am–5:00 pm PT
Smart Contact Guide
What brings you here?
Choose the closest match. You can change your choice at any time, and you can always call if you are unsure.
Protect your information. Please do not send Social Security numbers, Medicaid IDs, medical records, financial details, passwords, or other sensitive customer information through general email or text. Use Customer Intake or call if you are unsure how to share something safely. Privacy Policy.
Contact essentials
The simple ways to reach us.
Call or leave a message
(503) 855-3581 Mon–Fri, 8:00 am–5:00 pm PT After hours, leave a voicemail for the next business day.
Email — brief questions only
info@empowered-services.org Please do not include sensitive customer, medical, Medicaid, financial, or password information.
Corporate office
8101 SW Nyberg Street, Suite 217 Tualatin, OR 97062 Get directions →
Plain answers about services, counties, Empowered Choice, DSP opportunities, privacy, and response time.
Should I call first or start Customer Intake first?
If you already know you want to explore services with Empowered Services, Customer Intake is usually the clearest first step. If you are unsure which path fits, call us and we can help you sort out the next step. Starting intake does not determine eligibility or authorize services or hours.
Do you support my county?
Empowered Services welcomes service inquiries and caregiver profiles from all 36 Oregon counties. Specific services and assignments depend on authorization, workforce capacity, service fit, and the person’s approved plan. Reach out from any county and we will help clarify the next step.
What if I already know who I want as my caregiver?
Start with Empowered Choice. The person receiving support begins Customer Intake, while the trusted caregiver can learn about the separate employment pathway. Authorization, relationship, program, and employment requirements apply.
How do I get started if I want to become a DSP?
Start with the DSP Experience page if you want to understand the work. Create a Caregiver Profile for possible customer matching. Apply directly through Careers when a current opening fits—you do not need a profile first. If someone has already chosen you, use Empowered Choice.
What should I not send by general email or text?
Please do not send Social Security numbers, Medicaid IDs, medical records, financial details, passwords, or other sensitive customer information through general email or text. Use Customer Intake for service information or call 503-855-3581 if you are unsure how to share something safely.
How fast will someone respond?
Empowered Services typically follows up within 1–2 business days. Office hours are Monday through Friday, 8:00 am–5:00 pm Pacific Time, with English and Spanish support. Empowered Services is not an emergency or crisis line.
Oregon I/DD eligibility and case management: Your local Community Developmental Disabilities Program (CDDP) is the state-designated starting point for I/DD eligibility and local case-management information. Find your Oregon CDDP →
Questions are welcome
One conversation is enough to begin.
Start Customer Intake if you are ready to explore services. Find your care team if you are already connected to Empowered. Or call us and we will help you find the right next step.
