Empowered Services

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Corporate Office

8101 SW Nyberg St. Suite: 217 Tualatin, OR, 97062

Phone Number

503-855-3581

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Contact Empowered Services

The right next step starts with the right conversation.

Need support, exploring ECP, applying as a DSP, referring someone, or unsure where to begin? We will help guide you to the right next step.

You do not need the perfect form or exact department before reaching out.

Call 503-855-3581 Start Customer Intake

Clear. Compassionate. Human from the first conversation.

IDD Support Questions DSP & ECP Interest Care Coordinator Routing Privacy-Conscious Communication
You are not bothering us.

Many families, caregivers, and individuals reach out while feeling overwhelmed, unsure, exhausted, or uncertain about what to do next. That is okay. Our role is to help you understand the next step clearly and safely.

Main Contact

Need help deciding where to start?

Use the Smart Contact Guide, call our Oregon team, or begin Customer Intake if you are ready.

Phone 503-855-3581
Corporate Office 8101 SW Nyberg Street, Suite 217
Tualatin, OR 97062
Office Hours Mon–Fri: 8:00 am – 5:00 pm
Immediate emergency? Call 911
Language Support English & Spanish · Oregon Relay 711
Service Area Statewide certified Oregon provider · active local support in 11 counties · expanding as trusted DSP matches become available
Holiday & after-hours. Our office is closed on federal holidays. For non-urgent service questions outside business hours, leave a voicemail at 503-855-3581 — messages are checked the next business day. For emergencies or crises, see the resources below.

We empower individuals with intellectual and developmental disabilities to live with dignity, independence, and purpose.

Privacy-Conscious Communication

Use the safest path for personal information.

Protecting the privacy and dignity of the people we support matters deeply to us. Customer Intake is the preferred pathway for service-start information and more detailed support conversations. General email and text should be used only for brief, non-sensitive questions.

Secure intake first Customer Intake helps route support needs safely and appropriately.
No sensitive email details Please keep general email brief and non-sensitive; call if you are unsure.
Anti-phishing protection We will never ask for passwords, payment information, bank details, or sensitive financial information through general email or text.
Accessible communication Language help, Relay 711, and alternate formats are available at no cost.

By contacting us, you agree that general email should be used only for non-urgent, non-sensitive questions. For privacy-sensitive needs, call 503-855-3581 or use the appropriate intake pathway. See our Privacy Policy.

Smart Contact Guide

What are you contacting us about?

Choose the option that best matches your situation and we will help guide you toward the safest and most helpful next step. If you are unsure which option applies, that is completely okay — choose the closest match or call us directly.

Spanish-speaking support is available. We can help route your next step in English or Spanish.
Standard email and text messages are not encrypted. Please do not send sensitive personal details through general email or text. Call 503-855-3581 if you are unsure what is safe to share. Review our Privacy Policy.
Recommended next step Start Customer Intake

Complete the Customer Intake form so a Care Coordinator can review eligibility, county availability, service needs, and matching preferences.

Start Intake Call First

A Care Coordinator typically follows up within 1–2 business days after intake submission.

Available 24/7

Emergencies and crises — get help now.

Empowered Services is not an emergency response line. If you or someone you support is in immediate danger or in crisis, use these resources first.

Life-threatening emergency 911

Medical emergency, abuse in progress, immediate danger to self or others.

Mental health / suicide crisis 988

Suicide & Crisis Lifeline. Call or text. Free, confidential, 24/7. Press 1 for Veterans.

Oregon adult abuse reporting 1-855-503-SAFE

Report suspected abuse, neglect, or exploitation of an adult with IDD. Mandatory reporters and the public can call.

Deaf, hard of hearing, or speech-disabled? Use Oregon Relay 711 with any of the numbers above.

Ways To Reach Us

Choose the contact method that fits your need.

Some people are ready to begin services immediately. Others simply need clarity, reassurance, or someone to point them in the right direction. Both are welcome here.

Call our team

Best for quick questions, county availability, understanding the next step, or when you are not sure which form or pathway applies. Many families start here.

503-855-3581

General question

Best for non-urgent questions, partner inquiries, documentation direction, or brief follow-up that does not include sensitive personal, medical, financial, or customer-specific details.

Send a general question

Office location

Empowered Services is based in Tualatin and is statewide certified in Oregon and supports individuals and families through active local coordination in 11 counties, with inquiries welcomed from all Oregon counties.

Get directions

Start online

Best for new services, ECP questions, DSP Interest, and applying for current open roles.

See contact paths
Direct Paths

Already know what you need?

Use these shortcuts when your next step is already clear.

Swipe to see more direct paths →

Start Services

For individuals or families seeking IDD support, life skills support, DSP matching, personal care, independence support, or community participation. You do not need every answer before taking the first step.

Start customer intake

Empowered Choice Program

For families who already have a trusted family member or friend in mind to provide support. Support often works best when it comes from someone the person already knows and trusts.

Learn about ECP

Careers & Open Roles

For applicants ready to explore current DSP, operations, outreach, customer care, and leadership opportunities. Meaningful work changes lives — including your own.

View careers

DSP Interest Form

For people interested in becoming a DSP or exploring whether caregiving could be a fit. You do not need healthcare experience to start exploring.

Start interest form

Oregon IDD Resources

For county guides, family resources, eligibility support, community events, and Oregon IDD information.

Browse resources

General Question

For community partners, events, media, administrative questions, or anything that does not fit another path. Do not include sensitive personal or customer-specific details by email.

Send general question

Refer a DSP

Know someone who would be wonderful supporting people with disabilities? Send applicants to Careers, or use the DSP Interest Form if they are still exploring.

Send to Careers

Refer a Customer

Know an individual or family who may need IDD support? Have them complete Customer Intake so a Care Coordinator can review eligibility and county availability.

Start customer intake
Oregon IDD Ecosystem

Other Oregon IDD resources and partners.

Empowered Services is one part of Oregon's IDD support network. These statewide partners can help with eligibility, advocacy, and statewide referrals.

ODDS Customer Service Line

1-800-282-8096

Oregon Office of Developmental Disabilities Services. For statewide IDD program questions, county routing, and complaints about provider agencies.

County DD Program (CDDP) & Brokerage

CDDPs are the entry point for IDD services in Oregon. To find your county CDDP, Personal Agent, or Services Coordinator:
CDDP directory →

Disability Rights Oregon

1-800-452-1694

Oregon's federally designated protection & advocacy agency. Free legal help for disability-related civil rights issues.
droregon.org →

Before You Contact Us

What to know before you reach out.

These guardrails help us respond appropriately and protect privacy.

Urgent safety or emergency concerns

Empowered Services is not an emergency response line. If there is immediate danger, a medical emergency, abuse in progress, or a life-safety concern, use emergency channels first.

  • Call 911 for immediate emergencies.
  • Call or text 988 for mental health or suicide crisis support.
  • Call 1-855-503-SAFE to report suspected adult abuse or neglect.
  • For non-immediate service concerns, contact your Care Coordinator or call the office.
Emergency? Call 911

Response expectations

We route inquiries based on topic, county, and urgency. Intake requests and Care Coordinator follow-up are handled during business operations.

  • Customer Intake follow-up is typically within 1–2 business days.
  • General email is best for non-urgent questions.
  • Calling is best when you are unsure which pathway applies.
  • Bilingual English/Spanish support is available.
Our commitment to you.

We do not retaliate against anyone who asks a question, raises a concern, or requests an accommodation.

We provide free language assistance and free auxiliary aids to support effective communication. If you need large print, an interpreter, Relay 711, a different format, or another accommodation, please tell us and we will help.

Security reminder. Empowered Services will never ask for passwords, payment information, bank details, or sensitive financial information through general email or text.

Want to know who you’ll be talking with?

Meet the people behind Empowered Services — the founder story, leadership team, and Care Coordinators who help carry the work across Oregon.

Founder Story → Leadership → Meet the Team →
Contact FAQ

Questions people ask first.

Questions often come during stressful moments. These answers are here to help make the process feel clearer, calmer, and easier to navigate.

Open the question closest to your situation. Each answer includes the best related link so you can keep moving without searching the site.

What is the easiest way to start services if I am not sure what to do first?

The best first step is usually the Customer Intake form. You do not need every detail figured out before reaching out.

Intake helps us understand the person being supported, the county, the support needs, and the best follow-up path. If you are unsure, call 503-855-3581.

Related: Start Customer Intake · IDD Services

I already submitted Customer Intake. What should I do now?

After intake is submitted, a Care Coordinator typically reviews the information and follows up within 1–2 business days.

To update information, ask about timing, discuss ECP, or confirm your submission was received, call 503-855-3581. Please avoid sending sensitive details through general email.

Related: Customer Intake · Privacy Policy

Should I call first or complete intake first?

If you already know you want to explore services, intake is usually the fastest path.

If you feel unsure or overwhelmed, calling first is completely okay. Many families begin with a simple conversation.

Related: Call 503-855-3581 · Customer Intake

What if I do not know whether you serve my county?

You can still reach out. Empowered Services is statewide certified in Oregon. Active local support is currently coordinated in 11 counties, and availability may vary by county, service type, staffing, and support needs.

If we are not the best fit, we will try to point you toward the right Oregon IDD resource.

Related: Oregon IDD Resources · ODDS County Programs

What is the Empowered Choice Program?

The Empowered Choice Program allows some individuals and families to choose a trusted family member or friend to become the official paid DSP.

For many families, this creates a more familiar, stable, and emotionally comfortable support environment.

Related: Empowered Choice Program · Customer Intake

How do I explore becoming a DSP if I have never done this kind of work before?

Many wonderful DSPs begin with little or no formal experience. Compassion, dependability, willingness to learn, and care for people matter deeply.

If you are not ready to apply yet, the DSP Interest Form is a good place to start.

Related: DSP Interest Form · Careers

I already submitted DSP Interest. What happens next?

After submission, the team may review county availability, current customer needs, schedule fit, and pathway fit.

To update information or ask about next steps, call the office or send a brief non-sensitive follow-up question.

Related: DSP Interest Form · Careers

Can referral partners contact Empowered Services directly?

Yes. Services Coordinators, Personal Agents, schools, hospitals, therapists, case managers, and community organizations can call, email, or direct families to Customer Intake.

Coordinated support often involves several people working together, and we welcome that collaboration.

Related: Customer Intake · IDD Resources

What kinds of information should not be sent through general email?

Please do not send Social Security numbers, Medicaid IDs, medical records, diagnoses, financial or banking information, passwords, or highly sensitive customer-specific details through general email.

If you are unsure what is safe to share, call first and we will guide you.

Related: Privacy Policy · Customer Intake

What if I still feel unsure about where to begin?

That is completely okay. Many people contact us during stressful or uncertain moments.

You do not need every answer before reaching out. One conversation is enough to begin understanding the next step.

Related: Call 503-855-3581 · Contact Page · Customer Intake

Ready For The Next Step?

We will help you find the right door.

Looking for support, exploring caregiving, applying for a role, or simply trying to understand the next step? You do not have to navigate it alone. Please avoid sending sensitive personal, medical, financial, or customer-specific details through general email.

Start Intake Call 503-855-3581