Empowering Individuals with IDD Across Oregon
Personalized 1:1 IDD support across Oregon — meaningful DSP matches, bilingual care coordination, and attendant care services that put families first. Active across multiple Oregon counties and growing.
Start Your Intake Or apply as a DSP →Prefer to talk? Call us at (503) 855-3581
Active Across Multiple Counties
English & Spanish, Statewide
Person-Centered, Not Shift-Filling
See how our approach comes to life for families across Oregon.
A mission to empower
We're more than a care provider — we're advocates, allies, and believers in what's possible for every individual we serve across Oregon.
Who We Are
Oregon's partner for individuals with intellectual and developmental disabilities and the families who love them. Our Direct Support Professionals don't just provide services — they build relationships, celebrate milestones, and become part of the journey.
How We're Different
Personal, attentive, never just checking a box. We listen before we act. We learn before we lead. Each customer is matched to a DSP who fits their personality, needs, and goals — not slotted into the next open shift.
What Drives Us
We believe everyone deserves a life filled with purpose, connection, and joy — not just care, but genuine empowerment. A daily practice that shows up in every match, every plan, every visit.
Person-Centered at every level
At the heart of everything we do — the families and individuals we serve, the providers who care for them, and the admin team that supports it all. Six values, one mission: when care starts with heart, everything changes.
Getting started is simple
Four clear steps to begin your journey with Empowered Services — designed for families, individuals, and case managers.
Submit Intake
Complete the Customer Intake Form or call our team. We learn about your needs, goals, and preferences.
Get Matched
Our County Coordinator or matching team helps identify a Direct Support Professional whose personality and skills fit your life.
Start Services
After meet-and-greet and authorization, your DSP begins building the routines that matter to you.
Ongoing Support
Your county coordinator stays involved — adjusting plans, celebrating progress, supporting growth.
Currently reviewing new intake requests across Oregon. Submit our quick intake form and our team will confirm availability and next steps within 1 business day.
Start Your IntakeWhat sets Empowered Services apart
Four things families and case managers tell us make the difference.
True 1:1 Matching
We match customers with a DSP whose personality, skills, and schedule fit their life — not the next available shift.
Relationship-First Care
Our DSPs build real relationships with the people they support. Trust, consistency, and showing up — every time. Through our Empowered Choice Program, families can even hire someone they already trust.
Local + Statewide Infrastructure
Dedicated county coordinators on the ground, with statewide infrastructure behind every match. Local feel, full reach. Find your county coordinator →
DSPs Who Stay
We invest in our team. Continuity matters — and it shows in the long-term relationships our customers build with their providers.
The heart behind everything we do
Our values are more than words — they're promises we keep every day. Each ends with "Y" to remind us of our deeper "WHY": the people we serve and the lives we're honored to be part of.
Integrity
We lead with honesty. In every conversation, every decision, every interaction — we show up with transparency and do what's right, even when no one is watching.
Empathy
We listen with our hearts. We seek to truly understand the joys, struggles, and dreams of those we serve — because when people feel heard, they feel valued.
Synergy
We're stronger together. By combining our talents, perspectives, and passion, we create something greater than any of us could alone.
Community
We build belonging. Every individual and family we serve becomes part of something bigger — a caring network where no one walks alone.
Advocacy
We speak up and stand beside. We champion the rights, voices, and dreams of individuals with IDD — because everyone deserves someone in their corner.
Legacy
We plant seeds for the future. The care we give today ripples forward, creating lasting change that touches lives for generations to come.
These values live in everything we do — because when care starts with heart, everything changes.
Real reviews from real Oregon families
The quotes below are drawn from public Google reviews from named reviewers. Read every review in full, recent and past, on our Google Business Profile.
"Empowered supports families with a core value of love, compassion and people first."
"We moved to Empowered Services to help regain the support we needed for my adult son after other agencies began treating individuals as a number or a line item on a finance sheet. Working with our coordinators is easy and they respond rapidly to needs and always follow up. Our caregivers are valued at Empowered and it shows by them offering benefits for the employee's and a wage that is competitive."
"The best DSP/PSW agency that I found."
"This organization is well run and provides some of the best DSP/PSW's in the business serving the Wilsonville and surrounding areas. They have professional and what appears to be well-trained workers that have always had great attitudes. I have used a few different services in the Salem area and this was the best DSP/PSW agency that I found. I feel confident in saying this organization will do their best to provide the service you need to support your child and family."
"I truly feel like part of a wonderful family."
"The owner and staff of Empowered Services are amazing. They are reliable, honest and operate with integrity in all they do. I have experience both as the parent of a young adult with autism receiving services, as well as a DSP for my son. They guided me through the training process, always available for support. I highly recommend them for whatever your IDD needs or endeavors may be."
"Everyone has been professional and their customer service has been dynamic."
"The Empowered Services team has been wonderful to work with. Everyone has been professional and their customer service has been dynamic! I have enjoyed working with each person who has helped me — as I set up DSP services for our daughter. I look forward to working with Empowered Services as we move forward!"
"They are kind, caring, thoughtful, helpful, and always go above and beyond to take great care of their customers."
"I no longer have to worry if someone is going to show up in the morning. THANKS FOR ALL YOU DO."
"They make it about my family and not about their rules and regulations. They are doing a great job supporting us."
Sharing a fishing day with John, our Founder & Owner, at our annual Easter egg hunt event
"We had a great time! Thank you so much!
— Mom of an individual we serve
If we've made a difference, your voice matters
Reviews from families, providers, and partners help others find the support they need. Your honest feedback strengthens our community — and helps the next family find us.
Review on Google
Help families searching for IDD support in Oregon discover us through your honest review.
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Connect with our community and recommend us to friends, family, and neighbors.
Leave a recommendation IndeedReview on Indeed
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Help future team members understand what working at Empowered Services is really like.
Write a reviewThank you for helping our community grow.
The people behind the mission
Behind every family we serve is a team that shows up with compassion, dedication, and purpose. Meet the leaders who make Empowered Services feel like family.
John D. Marvin
Founder & Owner"Founded the agency on the belief that everyone deserves a fulfilling, empowered life — a vision built with my late wife Sarah, whose legacy lives on in our work."
John founded Empowered Services with a simple belief: everyone deserves the opportunity to live a fulfilling, empowered life.
His commitment to the IDD community began in high school, working as a teacher's aide and volunteering with Special Olympics. Over the years, John has served in various leadership roles, including the Special Olympics Oregon Planning Board, always driven by a passion for making a meaningful difference.
John earned his bachelor's and master's degrees in Christian Ministries with a focus on Organizational Leadership from George Fox University. That foundation shapes how he leads today — with purpose, integrity, and heart.
What brings him the greatest joy? Successfully connecting customers and families with exceptional providers. Seeing people thrive. Watching relationships form that change lives.
A Canby, Oregon native, John is a devoted family man. He founded Empowered Services alongside his late first wife, Sarah — whose vision, faith, and heart for the IDD community remain woven into everything the agency does today. Her legacy continues to guide the work. John was married to Sarah for 36 years before her passing, and is now married to Dr. Nicola McFadden-Marvin, Founder & CEO of Nikimac Solutions Inc., who serves as a strategic consultant to Empowered Services. Together, John and Niki share four sons and four grandchildren. John is deeply involved in his church and community, and loves the outdoors — hiking, bow-hunting, and enjoying nature.
Dylan Surrett
Chief Executive Officer (CEO)"DSP-to-CEO. Every system I build starts from one belief: services should be built around real people, real needs, and real outcomes."
Dylan Surrett is the CEO of Empowered Services, a mission-driven leader with experience in disability services, operations, compliance, workforce development, and organizational development. His work has centered on building strong systems, supporting teams, and creating person-centered services that better serve individuals, families, and communities. Having begun his journey with Empowered as a Direct Support Professional, he brings both organizational leadership and firsthand service experience to his role.
His leadership is shaped by both professional experience and a deeply personal connection to the IDD community. Through direct caregiving and long-term advocacy for an individual in his care who now lives with him full time, Dylan has experience navigating behavioral supports, service systems, and complex legal and care-related processes. That perspective continues to influence the way he leads — with empathy, clarity, and a strong belief that services should be built around real people, real needs, and real outcomes.
Outside of work, Dylan enjoys a life that is active, a little chaotic, and always full. He and his wife have an ever-growing crew of animals — four dogs, seven chickens, and two cats so far — and wouldn't have it any other way. He is serious about fitness, works out five days a week, and is currently working toward the 1500 club. When they get the chance, he and his wife love taking off on spur-of-the-moment trips, hiking mountain trails, and chasing waterfalls across Oregon.
Sandi Byers
Chief Operations Officer (COO)"16 years in disability services — from Special Education classrooms to operations leadership. Family is at the center of everything I do."
Being part of the Empowered Services family has been one of the most fulfilling chapters of Sandi's career. She's grateful every day to work alongside such a compassionate, dedicated team — people who share the same purpose: to empower, uplift, and make a difference.
Born and raised in Newberg, Sandi grew up surrounded by rolling hills and a tight-knit community that taught her the value of connection, care, and hard work. Family is at the center of everything she does. A proud wife and blessed mother of three wonderful grown sons, she's continually inspired by their kindness, humor, and hearts for others.
Her career has been rooted in serving the disabilities community for 16 years. From Special Education classrooms to IDD foster homes to agency work, these experiences shaped not only her professional path but who she is. They ignited a lifelong passion to help individuals discover their strengths, embrace their uniqueness, and live full, meaningful lives.
At home, Sandi's household is a lively mix of four rescue dogs and two cats. When she's not with family or furry companions, you'll find her crocheting, sharing laughs with loved ones, or relaxing with a favorite reality TV show.
Jessica Sands-Bowling
Director of Operational Excellence"I build systems that support people — so customers, families, providers, and staff can all thrive."
Jessica's heart for the IDD community shines through everything she does. She's passionate about creating systems that truly support people — so customers, families, providers, and staff can all thrive and feel valued every step of the way.
Her journey is rooted in compassion and connection. With a degree in Intercultural Ministries, she spent years teaching English and ESL at a faith-based school, helping students grow. Whether in the classroom or coaching track and volleyball, Jessica has always loved encouraging others to discover their strengths and believe in themselves.
Her path naturally led to Special Education, where she found deep purpose in the IDD community. As a Teacher's Aide and Educational Assistant, she experienced firsthand the power of patience, advocacy, and unconditional support. Today, she brings that same heart to her role — supporting teams, improving processes, and making sure people feel heard, respected, and empowered.
Outside of work, Jessica loves adventuring with her husband and cheering on her favorite teams. A lifelong Disney fan, she believes in everyday magic — whether it's quoting favorite movies, planning her next Disney adventure, or finding joy in small moments.
County coordinators & specialists
The dedicated team showing up across Oregon — coordinating services, supporting providers, and walking alongside the families we serve. Click any card to read their full bio.
Evy
County Coordinator
Marion & Polk
A former DSP whose family roots in the I/DD community shape every interaction. Brings warmth, hospitality, and a love of the Pacific Northwest outdoors.
Ruth
County Coordinator
Multnomah, Clatsop & Columbia
A musician whose path to the I/DD community began with worship music in Beaverton. Caregiver, DSP, Case Manager, and Registered Behavior Technician who leads with advocacy and meaningful connection.
Will
County Coordinator
Lane, Linn & Benton
A composer and educator who has spent decades transforming the lives of teens and adults with disabilities. Founded the Vocational Academy at Pearl Buck Center, and a longtime soccer coach.
Audrey
County Coordinator
Lane, Linn & Benton
A Springfield native and University of Oregon graduate whose passion for vocational training has helped students of all ages step into the workforce with confidence.
Sandra
County Coordinator
Clackamas
A Big Island, Hawaii native who brings the spirit of Aloha to Oregon. A George Fox Social Work graduate with a heart for community-rooted care.
Kennedy
County Coordinator
Yamhill & Washington
A George Fox Social Work graduate who fell in love with the I/DD community as a DSP. Volleyball coach who lights up encouraging others — on and off the court.
Yecenia
Standard Model Compliance Specialist
A trauma-informed advocate whose own journey of resilience shapes how she shows up. Guides people through complex systems and helps them feel seen, valued, and supported.
Janette
Billing & Spanish Community Manager
A Woodburn native whose childhood role translating for her parents shaped a lifelong commitment to bridging communication gaps for Spanish-speaking families.
Alena
Intake & Contract Specialist
A George Fox Psychology graduate and former DSP whose service is deeply personal — her older sister receives attendant care. Advocates with a protective heart and a steady voice.
Melissa
Administrative Assistant & Matching Specialist
A gentle spirit with a strong sense of justice and more than a decade in the I/DD community. Builds matches between families and providers that turn into lasting relationships.
Mandy
Hiring & Onboarding Specialist
An Exercise Science graduate of George Fox who founded the GFU Adaptive Climbing Program. Sparks inclusion through movement, nutrition, and outdoor adventure.
Lily
Community Relations & Events Coordinator
A social worker and human rights advocate who walks alongside people building sustainable, fulfilled lives. Mentors youth, advises Eugene Youth and Government, and is writing a children's book.
Questions we hear most often
Quick answers about who we are, what we do, and how to get started.
What does Empowered Services provide and who do you serve?
We provide person-centered support services for individuals with intellectual and developmental disabilities (IDD) — children, adults, and seniors — across Oregon. Our work centers on 1:1 Direct Support Professional (DSP) matching, life skills, community engagement, attendant care, and daily routines that help individuals live with confidence, connection, and choice. Eligible Oregonians receive services through the Oregon Office of Developmental Disabilities Services (ODDS). See our full list of services →
What areas in Oregon do you serve?
We serve Oregon families through dedicated County Coordinators in multiple counties — including Marion, Polk, Multnomah, Clatsop, Columbia, Lane, Linn, Benton, Yamhill, Washington, and Clackamas. Our strategic vision is to expand coverage to every Oregon county as we grow. Spanish-speaking community support and bilingual intake are already available statewide. Get in touch about your county →
Can a family member or trusted friend serve as a paid caregiver?
Yes. Through our Empowered Choice Program (ECP), eligible customers can identify a family member or trusted friend to apply as their Direct Support Professional. We handle the credentialing, training, and ongoing support so the people who already know your loved one best can be the ones providing the care. Learn about the Empowered Choice Program →
Are services available in Spanish?
Yes. Our Billing & Spanish Community Manager, Janette, supports Spanish-speaking families across Oregon — coordinating bilingual intake, services, and ongoing communication so language is never a barrier to care.
What makes Empowered Services different from other agencies?
Three things consistently come up from families and case managers: 1:1 matching based on personality and life fit (not next-available shifts), lived-experience leadership (our CEO started as a DSP; our COO has 16+ years in disability services), and founder-engaged care — John still personally shows up at community events, fishing days, and Easter celebrations with the people we serve.
How do I get started?
The fastest path is our quick Customer Intake Form. After you submit, our team reaches out within 1 business day to learn about your needs, goals, and preferences. From there we coordinate a DSP match, meet-and-greet, and authorized service plan. Submit the Customer Intake Form →
Looking to join our team as a DSP instead? View open DSP roles →
Ready to be part of something meaningful?
Whether you're seeking support for a loved one or called to serve as a Direct Support Professional — there's a place for you here.
Because when care starts with heart, everything changes.